Unforgettable Travel Experiences Await

1. Acceptance of Terms

By using Pivotal Travel Plans services, you agree to these terms and conditions. These terms constitute a legal agreement between you and Pivotal Travel Plans.

2. Service Description

Pivotal Travel Plans provides travel planning and booking services including but not limited to flight reservations, hotel accommodations, tour packages, and travel consulting. All services are subject to availability and third-party terms.

3. Booking and Payment

All bookings require full payment or approved payment plan. Prices are subject to change until full payment is received. We accept major credit cards and bank transfers for your convenience.

4. Cancellation Policy

Cancellation policies vary by service provider and destination. Standard cancellation fees apply: 30+ days before travel: $100 processing fee; 15-29 days: 25% of total cost; 7-14 days: 50% of total cost; Less than 7 days: 100% of total cost.

5. Travel Insurance

We strongly recommend comprehensive travel insurance. Travel insurance is not included in our service fees and must be purchased separately. We are not liable for losses that could have been covered by travel insurance.

6. Liability Limitations

Pivotal Travel Plans acts as an intermediary between clients and service providers. Our liability is limited to the amount paid for our planning services. We are not responsible for acts of third-party providers, weather delays, or circumstances beyond our control.

7. Dispute Resolution

Any disputes will be resolved through binding arbitration in San Francisco, California. California state law governs these terms.

8. Contact for Legal Matters

For legal inquiries, contact us at [email protected] or at our business address listed in the footer.

Information We Collect

We collect personal information necessary for travel planning including names, contact details, passport information, dietary restrictions, accessibility needs, and travel preferences. We also collect payment information processed through secure third-party providers.

How We Use Your Information

Your information is used to plan and book your travel arrangements, communicate important travel updates, provide customer support, and improve our services. We may also use aggregated, anonymized data for business analytics.

Information Sharing

We share your information only with travel service providers (airlines, hotels, tour operators) necessary for your bookings. We never sell personal information to third parties for marketing purposes.

Data Security

We implement industry-standard security measures including SSL encryption, secure databases, and access controls. Payment information is processed through PCI-compliant systems and never stored on our servers.

Your Rights

You have the right to access, correct, or delete your personal information. You may also opt out of marketing communications at any time. Contact us at [email protected] to exercise these rights.

Cookie Usage

We use cookies to enhance your browsing experience, remember your preferences, and analyze website usage. You can control cookie settings through your browser.

International Data Transfers

Travel bookings may require sharing information with providers in various countries. We ensure adequate protection through contractual safeguards and approved transfer mechanisms.

Data Retention

We retain your information for as long as necessary to provide services and comply with legal obligations. Travel records are typically kept for 7 years for tax and legal purposes.

Children's Privacy

We do not knowingly collect personal information from children under 13 without parental consent. Family travel arrangements require adult authorization.

Contact Us

For privacy questions, contact our Privacy Officer at [email protected] or +1 (555) 847-2931.

What Are Cookies

Cookies are small text files stored on your device when you visit our website. They help us provide you with a better browsing experience and remember your preferences.

Types of Cookies We Use

Essential Cookies: Required for basic website functionality including security, network management, and accessibility features. These cannot be disabled.

Analytics Cookies: Help us understand how visitors interact with our website through aggregated statistics. This helps us improve our services.

Functional Cookies: Remember your preferences such as language settings, font size, and form data to enhance your experience.

Marketing Cookies: Track your activity across websites to provide relevant advertisements and measure campaign effectiveness.

Third-Party Cookies

Some cookies are placed by third-party services including Google Analytics, social media platforms, and booking partners. These are governed by their respective privacy policies.

Managing Cookies

You can control cookie settings through your browser preferences. Note that disabling certain cookies may limit website functionality. Most browsers allow you to:

• View cookies stored on your device
• Block cookies from specific websites
• Delete existing cookies
• Set preferences for future cookies

Cookie Consent

By continuing to use our website, you consent to our use of cookies as described in this policy. You can withdraw consent at any time through your browser settings.

Updates to Cookie Policy

This policy may be updated periodically. We will notify users of significant changes through our website or email communications.

Contact Information

For questions about our cookie usage, contact us at [email protected].

Digital Millennium Copyright Act Compliance

Pivotal Travel Plans respects intellectual property rights and expects users to do the same. We comply with the Digital Millennium Copyright Act (DMCA) and respond promptly to valid takedown notices.

Copyright Infringement Claims

If you believe content on our website infringes your copyright, please provide our designated agent with the following information:

• Your physical or electronic signature
• Identification of the copyrighted work claimed to be infringed
• Identification of the infringing material and its location on our site
• Your contact information (address, phone, email)
• A statement of good faith belief that use is not authorized
• A statement of accuracy and authority to act on behalf of the copyright owner

Designated DMCA Agent

Send DMCA takedown notices to:

DMCA Agent
Pivotal Travel Plans
2847 Ocean Avenue
San Francisco, CA 94116
Email: [email protected]
Phone: +1 (555) 847-2931

Counter-Notification Process

If you believe your content was wrongly removed, you may file a counter-notification containing:

• Your physical or electronic signature
• Identification of the removed content and its former location
• A statement under penalty of perjury that removal was a mistake
• Your consent to jurisdiction of Federal District Court
• Your agreement to accept service of process from the complainant

Repeat Infringer Policy

We may terminate accounts of users who are repeat copyright infringers at our sole discretion.

Fair Use Consideration

We consider fair use principles when evaluating copyright claims, including factors such as purpose of use, nature of copyrighted work, amount used, and effect on the market.

Response Timeframes

We aim to respond to valid DMCA notices within 3-5 business days. Counter-notifications are processed within 10-14 business days as required by law.

Legal Disclaimer

This policy does not constitute legal advice. For complex copyright matters, please consult with a qualified attorney.

General Data Protection Regulation Compliance

Pivotal Travel Plans is committed to protecting your personal data in accordance with the General Data Protection Regulation (GDPR) and other applicable privacy laws.

Legal Basis for Processing

We process personal data based on the following legal grounds:

• Contract Performance: Processing necessary for travel service delivery
• Legitimate Interest: Business operations, fraud prevention, customer support
• Consent: Marketing communications, optional data uses
• Legal Obligation: Compliance with travel, tax, and safety regulations

Your GDPR Rights

Right to Information: Clear information about data processing (this policy)

Right of Access: Request copies of your personal data

Right to Rectification: Correct inaccurate or incomplete data

Right to Erasure: Request deletion of your data (subject to legal limitations)

Right to Restrict Processing: Limit how we use your data

Right to Data Portability: Receive your data in a structured format

Right to Object: Opt out of certain data processing activities

Rights Related to Automated Decision-Making: Human review of automated decisions

Data Protection Officer

Our Data Protection Officer oversees GDPR compliance and handles privacy inquiries:

DPO Contact: [email protected]
Response time: 30 days maximum for rights requests

International Data Transfers

Travel services may require transferring data internationally. We ensure adequate protection through:

• EU Commission adequacy decisions
• Standard Contractual Clauses
• Binding Corporate Rules
• Certified transfer mechanisms

Data Breach Notification

In case of data breaches affecting your rights and freedoms, we will notify you within 72 hours of becoming aware, including:

• Nature of the breach
• Likely consequences
• Measures taken to address the breach
• Recommended actions for affected individuals

Consent Management

Where we rely on consent, you can withdraw it at any time through:

• Email unsubscribe links
• Account preference settings
• Contacting our privacy team
• Written request to our business address

Children's Data Protection

We do not process personal data of children under 16 without parental consent. Family travel bookings require adult guardian authorization.

Supervisory Authority

You have the right to lodge complaints with your local data protection authority if you believe we have violated GDPR requirements.

Regular Compliance Reviews

We conduct annual GDPR compliance audits and update our practices based on regulatory guidance and industry best practices.